We reserve the right to change terms and conditions at any time.

Courses for Children and Young People

Children and young people shall hereafter be referred to in the Terms and Conditions as children. The purpose of these terms and conditions is to outline the responsibilities of parents/carers and children when they use the services of Wellbeing for Kids UK. When you sign up to one of our programmes online or offline you will be bound by these terms and conditions.

Bookings

  • All bookings should be made via our online booking form and your place will only be secured once full payment has been received.
  • When you make a booking, you are committing to attend the online session via Zoom at the published dates and times/session in person at the agreed time.
  • Please check the booking confirmation you receive carefully to ensure that you have noted the date of all sessions.

Parents’/Carers’ and Children’s Responsibilities

  • Please do not decrease/stop any medication your child  is receiving from your medical care provider unless they advise you to do so.
  • Parents/Carers and children will be respectful to Wellbeing for Kids UK.
  • In group courses Parents/Carers and children will be respectful of others attending the course, regardless of gender, culture or religion.
  • In group courses children will keep anything discussed during sessions confidential in order to respect the privacy of others participating.

Online Zoom Sessions for children

  • Children should ensure they are ready for Zoom sessions at least 5 minutes prior to the start, so that we can start promptly.
  • Parents/Carers are responsible for ensuring children have access to a device with the Zoom app installed, a suitable internet connection to enable them to fully participate in the call and for making sure the sessions are attended at the specified time. On group courses times will be published in advance. For individuals session times will be mutually agreed.
  • Parents/Carers are not permitted to attend any of the online group sessions.
  • In online group courses the Zoom app should be set up so that only the child’s first name is visible to others
  • Children have the right not to use video during the Zoom sessions, however we do prefer the use of video as this enhances the experience.
  • All children participating in online Zoom sessions need to be dressed appropriately e.g. no pyjamas etc. unless in case of extreme illness and agreed beforehand.
  • For children aged 11 or over a parent needs to introduce themselves with their child at the start of each session. The parent/carer can then leave the room but the door must be left open and the parent/carer needs to be present in the home.
  • For children aged 10 or under the parent/carer needs to be present for the whole of the session.
  • For children aged 11 or over the session must take place in a communal room for example kitchen, living room, hall, conservatory, etc. For safeguarding reasons online sessions cannot take place unaccompanied in bedrooms. If a bedroom is the only convenient place for the session a parent/carer needs to be present. Headphones can be used if the child aged 11 or over wishes to have some privacy.
  • Wellbeing for Kids UK will end the Zoom session and there will be no refunds if the above points are not respected.

Wellbeing for Kids UK Responsibilities

  • Wellbeing for Kids UK will turn up on time for all sessions on the date publicised.
  • Where Wellbeing for Kids UK need to cancel a session online or in person, they will make every effort to provide 48 hours’ notice and to reschedule the session for a mutually agreeable time.
  • Wellbeing for Kids UK will never record sessions out of respect for the privacy of all those participating.
  • Wellbeing for Kids UK will keep all discussion confidential, with the exception of safeguarding concerns. If a safeguarding concern arises this will be dealt with in accordance with our safeguarding policy – https://wellbeingforkidsuk.com/safeguarding-policy/

Cancellation and Refund Policy

  • Under Consumer Contract Regulations you have 14 days from the receipt of goods ordered online to cancel your online order and receive a full refund. However, if you have commenced your sessions with us, no refund will be possible.
  • If you cancel after 14 days but up to 7 days before the start of the event, you will only be eligible for a 75% refund of the fees paid.
  • If you can cancel your place less than 48 hours prior to the first session, no refund will be possible.

 

Training Courses for Adults

Connected Kids™ Professional Level and Foundation Level Training

Me Time! Support for Adult Mental Wellbeing

  • Your place is only confirmed on receipt of the full payment due (foundation/Me Time!) and deposit (professional level), in advance of the course. When paying by bank transfer, your place is not confirmed till the payment is received.  Bank details will be available to you on the last page of the booking form.   No refunds are offered but with a min of 28 days’ notice in writing, places may be transferred once to another date (subject to availability)
  • Final payment (professional) needs to be made by the specified time unless you have signed up to the payment plan. If this is not paid, you may lose your place and your deposit.
  • Payment plans: if you default on your payments this will incur a charge of £25 for every re-submission request for payment. If you stop your payments completely you will lose what you have paid so far, you may forfeit your place on the course, you may not receive your certificate of attendance or access to the additional online resources and community,  your coursework may not be assessed and you may not be able to be certified.
  • While we take every precaution possible Wellbeing For Kids UK will not be held responsible for loss or damage to your personal belongings or safety while on the premises where the courses take place.
  • Please complete all sections of the booking form.
  • Please do not decrease/stop any medication you are receiving from your medical care provider unless they advise you to do so.
  • Discounts – are only available by booking directly with us. Only one discount applies at any one time unless advised otherwise.
  • We reserve the right to withdraw discounts without notice
  • Participants will be respectful of others attending the course, regardless of gender, culture or religion.
  • Participants will keep anything discussed during sessions confidential in order to respect the privacy of others participating.
  • Participants should arrive in good time to start the course, you will be given timings of the day in advance of the course. When the course is online, participants should ensure they are ready for Zoom sessions at least 5 minutes prior to the start, so that we can start promptly
  • When courses are online, participants are responsible for ensuring they have access to a device with the Zoom app installed, a suitable internet connection to enable them to fully participate in the call and for making sure the sessions are attended at the specified time. On group courses times will be published in advance. For individuals session times will be mutually agreed.
  • If an online course participant fails to attend a Connected Kids Foundation or Professional online session, they will need to pay a supplementary fee for an individual catch up session. There are no catch up sessions for the Me Time! However a recording of the group guided meditation will be available to you.
  • Where Wellbeing for Kids UK need to cancel a session online or in person, they will make every effort to provide 48 hours’ notice and to reschedule the session for a mutually agreeable time. In the unlikely event of group sizes not being viable Wellbeing For Kids UK may decide to postpone /cancel the course and return any course fees to you. Where this involves an in person course you would have a minimum of a week’s notice
  • For online group courses if group sizes are not viable Wellbeing For Kids UK may decide to postpone /cancel the course and return any course fees to you.
  • Wellbeing for Kids UK will not record any Connected Kids training sessions out of respect for the privacy of all those participating. There is the opportunity for Me Time! participants to record the guided meditation part of the session.

 

Wellbeing for Kids UK